Frequently Asked Questions (FAQ)
What is Parker & Kent?
Parker & Kent is an online fashion store operated by DJR Brands LLC, offering a selection of modern, versatile styles for everyday wear.
Do you accept exchanges?
Yes. If you’d like to exchange an item for a different size or style, email us at info@parkerandkent.com and we’ll guide you through the exchange process.
How long do refunds take?
After we’ve received and approved your return, refunds are processed within 7 business days. Your bank or payment provider may take additional time to complete the transfer.
Can I update or cancel my order?
If your order hasn’t been shipped yet, we may be able to modify or cancel it. Contact us as soon as possible at info@parkerandkent.com and we’ll do our best to help.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days, giving an estimated total delivery time of 4–9 business days. Once your order has been dispatched, you’ll receive tracking information by email.
Is my personal and payment information safe?
Yes. Payments are processed through secure payment providers using encrypted connections. Parker & Kent does not directly store your full card details.
Do you offer free shipping?
Yes. Standard shipping is free on all orders within the United States, with no minimum purchase required.
Do you ship internationally?
No. We currently ship only within the United States.
What payment methods do you accept?
We accept Apple Pay, Google Pay, Mastercard, American Express, Shop Pay, Discover and Visa. Payments are processed securely using encrypted connections.
What is your return policy?
You have 30 days from the delivery date to request a return. Items must meet the conditions stated in our Refund Policy. To start a return, email us at info@parkerandkent.com and our team will provide the next steps.
What do I do if my order hasn’t arrived?
First, check the tracking information provided in your shipping confirmation email. If more than 9 business days have passed and your order still hasn’t arrived, contact us at info@parkerandkent.com and we’ll assist you.
Still need help?
Contact our customer service team at info@parkerandkent.com. We typically respond within 12 hours.